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Evidence collection20 April 2022

Reducing errors in veterinary practice

Evidence-based veterinary medicineQuality improvement

Published 20 April 2022 | Updated 31 October 2025

Introduction

No one wants to make a mistake, and as veterinary professionals we are all aware that our mistakes can have serious consequences, not only for the animal and owner but also for members of the veterinary team. It is therefore important to take all the steps we can to minimise errors and learn from any errors or adverse events that occur.

A recent paper, published in the Veterinary Record looked at the role of communication problems in cases of alleged professional negligence reported to the Veterinary Defence Society.

Russell, E. et al (2021) Uncovering the ‘messy details’ of veterinary communication: An analysis of communication problems in cases of alleged professional negligence. Veterinary Record. 190 (3), p. e1068 https://doi.org/10.1002/vetr.1068. The February 2022 edition of journal watch contains a summary of this paper.

The study highlights the role that communication problems can have on patient outcomes and complaints. It also shows that communication needs to be considered not only in the context of the vet-client consultation but in the broader context of veterinary care and the wider practice team.

As this is such an important subject, we have created this evidence collection to bring together published research relating to the causes and effects of error in practice and resources relating to some of the steps that we can take to reduce the risk of error occurring in veterinary practice. We have also included references that look at errors and reducing errors in specific areas of veterinary practice such as anaesthesia and surgery and the use of checklists in these areas to improve communication and reduce errors.

Errors and adverse events

While not all adverse events are caused by human error it is helpful to start by looking at the literature relating to mistakes and adverse events and the effects that they can have.

For an example of how to deal with an error in practice you may be interested in

Silver Mac-Mahon, H. (2021) When it all goes wrong: the importance of debrief [RCVS Knowledge. QI Features] [online]. Available from: https://knowledge.rcvs.org.uk/news-and-events/features/when-it-all-goes-wrong-the-importance-of-debrief/ [accessed 14 April 2022]

Patient safety – improving patient outcomes

We are used to thinking of outcomes in terms of response to treatment, but it is also important to think about the impact that the delivery of treatment can have on patient outcomes through developing systems that protect patient safety.

For an example of how non-technical skills can help us improve patient safety in practice you may be interested in

Rayner, A. (2021) What do patient safety and buckets have in common? An introduction to non-technical skills [RCVS Knowledge. QI Features] [online] Available from: https://knowledge.rcvs.org.uk/news-and-events/features/what-do-patient-safety-and-buckets-have-in-common/ [accessed 14 April 2022]

Teamwork – working together to reduce mistakes

Everybody makes mistakes, but by building a strong team we can minimise the risk of individuals making mistakes and that impact on patient care.

For an example of how team communication can help us improve patient safety in practice you may interested in

Rayner, A. (2022) Team communication – a core non-technical skill [RCVS Knowledge. QI Features][online]. Available from: https://knowledge.rcvs.org.uk/news-and-events/features/team-communication–a-core-non-technical-skill/ [accessed 14 April 2022]

Quality improvement

Quality improvement is about adopting systematic, measurable approaches to support and continuously advance efficient, high quality, practice. It is recognised that the biggest challenge has nothing to do with professional motivation or clinical expertise, but with how we can best structure our working environments to continually improve patient care and specifically in considering if there is a better, safer way for us to deliver care, so we can reduce avoidable errors and save lives.

RCVS Knowledge has a wide range of resources relating to Quality Improvement in veterinary practice.

Other resources:

Significant event reporting and clinical audit

Despite our best efforts there will be occasions when things go wrong. One of the most important things we can do is to ensure that these events are seen as an opportunity for learning and improving systems to reduce the risk of similar problems in future.

Significant event reporting

Clinical audit

We do not have to wait for things to go wrong, to put measures in place to improve the quality of care. Clinical audit provides a method for involving the team in improving the quality of care and these references may give you some ideas on where to start . Further support is available on the RCVS Knowledge website

Clinical audit [RCVS Knowledge. QI Resources][online]. Available from: https://knowledge.rcvs.org.uk/quality-improvement/tools-and-resources/clinical-audit/ [accessed 14 April 2022]

Risk and error in veterinary practice

There are some areas of veterinary practice that carry inherent risk and where errors can have significant consequences. While not all adverse outcomes will be related to human error, having systems in place to reduce error can help improve patient safety and provide reassurance for staff.

This section provides references regarding risks in specific areas of practice and some of the measures, including checklists, that can be put in place to manage risk and reduce errors.

Anaesthesia

For an example of how an anaesthetic near miss could be dealt with in practice you may be interested in

Shared leadership – we’re better together [RCVS Knowledge. QI Features][online]. Available from: https://knowledge.rcvs.org.uk/news-and-events/features/shared-leadership/ [accessed 14 April 2022]

Surgery

For an example of how surgical safety checklists can be used in practice you may be interested in

The lifesaving power of checklists: what you need to know now [RCVS Knowledge. QI Features][online]. Available from: https://knowledge.rcvs.org.uk/news-and-events/features/safety-checklists/ [accessed 14 April 2022]

Medication errors

Miscellaneous

About evidence collections

Evidence collections bring together collections of published papers on topics of interest and importance to the veterinary professions. Papers are chosen for relevance and accessibility, with the full text of articles either being available through the RCVS Knowledge library, on open access or from other publications to which a significant number of veterinary professionals are likely to have access. This means that there may be relevant evidence that is not included.

If you would like assistance in searching for further evidence on this topic you may find the following helpful EBVM Toolkit 2: Finding the best available evidence.

If you would like to suggest a paper for inclusion in one of our published evidence collections, or a topic for a future collection, please email library@rcvsknowledge.org

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