Re-finding our joy in work

This case example by Bracken Veterinary Centre, part of the Active Vetcare Group owned by CVS, focuses on re-finding ‘Joy in Work’ by carrying out a baseline survey to discover how the team felt about working at the practice. They introduced ‘What Matters to You?’ training and followed the Joy in Work framework. The team felt more engaged and felt they were being listened to and the Practice has a productive approach to addressing issues.