QI Boxset 8: Using QI and human factors to improve practice culture

Featured text: Series 8 of the QI Boxset provides information on how adopting a QI and human factors approach can foster positive workplace cultures.

Who this course is for

This course is suitable for all veterinary professionals and members of practice teams, including:

• Practices preparing for the PSS Accreditation and Awards
• Receptionists
• Student Veterinary Nurses
• Student Veterinary Surgeons
• Veterinary Care Assistants
• Veterinary Nurses
• Veterinary Surgeons.

What you’ll learn

Series 8 of the QI Boxset provides practical information on how adopting a QI and human factors approach can foster positive workplace cultures. By taking this course you will:

• Understand what practice culture is and how it can impact the workplace
• Learn about how to establish a growth mindset to make positive changes
• Find out what tools can help build psychological safety in the workplace
• Understand the impact of incivility on patient care and team wellbeing
• Learn about the importance and design of the What Matters to You framework
• Find inspiration for encouraging a positive workplace culture by exploring our library of case examples.